Shipping and returns

Countries

Our products are all shipped from EU and can be shipped to European Union countries. For information on shipping to other countries, please contact us.

Costs

Shipping costs are defined when making a purchase; you can see them in your shopping cart. 

Right of withdrawal

You have the right to withdraw from your purchase, without any penalty and without specifying a reason, within 14 days from the moment you receive the goods. In this case, you will be fully refunded, including shipping costs. However, you are requested to send the product back to us and shipping costs for this will be at your expense.

Your right of withdrawal may be exercised by sending us a registered letter with acknowledgement of receipt, or via certified e-mail (PEC) to hirosrl@pec.it (sending allowed only by PEC) or via simple e-mail to the address shop@hiro.design.

If you use a regular non-certified e-mail account, you need to wait for our confirmation of receipt to consider the operation complete. You can use the withdrawal form, which you may download here.

To read all the details, go to the Terms and conditions of the website.

Guarantee

As a consumer, you have the right to a two-year guarantee in case of flawed products.

Please remember that the objects sold on our marketplace are produced in small series, with a combination of industrial manufacturing, handcrafted and semi-artisanal. Small imperfections and irregularities are thus to be considered not as flaws, but as peculiar features which make our products genuine and unique.

Email our customer service shop@hiro.design to find out more about the guarantee. If an evaluation of the object is needed, we will collect the object at our expense.

If the evaluation should point out that there is a flaw, we will arrange for its repair (if possible) or its substitution. Should this be impossible or too expensive, we will refund you of the whole price, including shipping costs.

To read all the details, go to the Terms and conditions of the website.